A computer was moved, an aged NIC cable was damaged and $2000 worth of technical services were given, incredible stress, and then the loss of the client.
At the same time a gift was given by another person that dried the tears and made everything well.
Looking back on this experience years later I ask myself “what could have changed the situation”.
I could insist that clients change out all parts on a three year rotation basis.
Looking at this from a Client Side perspective there was a lot of trauma and maybe it would have been different had another technical person been involved.
I have learned the quieter I am, the better. Avoid assumptions, work at lightning speeds, and focus on the positive.
Given a few days after this original post and looking at what companies are doing to get by, I believe I would insist of changing surge protection and NIC Cables.